1. Q: Are you a factory or trading company?
A: Both of them. We are a company, and we also have factory, respectively locates in Shishi, Fujian province of China.
2. Q: Can you make customized items?
A: Yes, we provide custom service, OEM and ODM is available.
3. Q: Can I get samples first of my own design, and then start the order?
A: Yes, of course. We charge you mold fees and the freight cost (Mould fees will be return if large cargo quantity meet our MOQ). once get your /confirm/iation, we will start the order.
4. Q: Should I need to pay the mold cost again when we reorder next time?
A: No, you do not need to pay the mold again, it could be used one again.
5. Q: How many days needed for production?
A: Normally 5-7 days for sample production, and 10 -45 days for bulk production.
6. Q: What's the shipping method?
A: Normally use international express as DHL, TNT, FedEx, UPS, etc.
7. Q: How can I trust you and your company?
A: We are a gold and creditable company on alibaba, we are focusing on the long term relationship with customers, we have worked with thousands of customers since company built 20 years ago, customers always make highly complimentary remarks.And we have ISO certification.